WHO ARE WE?
DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA are committed to protecting the personal data of the Customers/Users of their products and services, as well as the personal data of the respective holders in all situations in which personal data processing takes place and, in this context, have drawn up this Policy, which underpins their commitment to respect the rules on the protection of personal data. .
WHY THIS PERSONAL DATA PROTECTION POLICY?
The purpose of this Policy is to inform Customers/Users of the general rules governing the processing of personal data, which is collected and processed in strict compliance with the provisions of the personal data protection legislation in force at any given time, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("RGPD").
A DECISÕES E SOLUÇÕES – INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA, respect the best practices in the field of security and protection of personal data, having taken the necessary technical and organisational measures to comply with the RGPD and ensure that the processing of personal data is lawful, fair, transparent and limited to the authorised purposes. Committed to the protection and confidentiality of personal data, they have adopted the appropriate measures to ensure the accuracy, integrity and confidentiality of personal data, as well as all the other rights of the respective data subjects.
The rules laid down in this Data Protection Policy complement the provisions on the protection and processing of personal data laid down in the contracts that Customers/Users enter into with DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA, as well as the rules laid down in the terms and conditions that regulate the offer of the various products and services and which are duly publicised on the respective websites. .
WHAT DOES THIS DATA PROTECTION POLICY COVER?
This Data Protection Policy applies exclusively to the collection and processing of personal data in relation to which DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA are responsible for the respective processing, within the scope of the services and products made available to their Clients/Users and in all situations in which personal data is processed by the "DS IMOBILIÁRIA" brand, namely through social intervention and development support actions. .
The "DS IMOBILIÁRIA" websites may include links to other websites that are unrelated to "DS IMOBILIÁRIA". The provision of such links is made in good faith, and DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA cannot be held responsible for the collection and processing of personal data carried out through these websites, nor can they assume any responsibility in relation to such websites, namely as regards their accuracy, credibility and functionalities made available on them.
WHAT IS PERSONAL DATA?
Personal data is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person.
An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, an electronic identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?
The processing of personal data consists of an operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, namely collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, restriction, erasure or destruction.
THE DATA CONTROLLER AND THE DATA PROTECTION OFFICER?
The entity responsible for processing personal data determines the purposes and means of processing it. The data protection officer ensures, among other things, that data processing complies with the legislation in force, verifying compliance with this Data Protection Policy and defining clear rules for the processing of personal data, ensuring that all those who entrust it with the processing of their personal data are aware of how "DS IMOBILIÁRIA" processes them and what rights they have in this regard.
Therefore, the holders of personal data, if they so wish, can address a communication regarding matters related to the processing of personal data, using the means and contacts indicated below. .
Através de mail: geral@dsimobiliaria.pt
By means of written communication addressed to the responsible person, to Avenida Sacadura Cabral, n.º 3812, 4410-099 São Félix da Marinha, Vila Nova de Gaia
WHAT TYPES OF PERSONAL DATA ARE PROCESSED?
Within the scope of its activities, personal data necessary for the provision of services and/or supply of products is processed, as well as at the level of social intervention, processing data such as name, address, telephone number and e-mail address, according to more detailed information made available to the holders of personal data. Personal, traffic, geographic location, profile and/or consumption data is also processed for marketing purposes, suggestions of local content and information services or dissemination of offers of goods or services from "DS IMOBILIÁRIA", if the respective data subject has authorised this.
If the Client/User has given their prior consent, this may be withdrawn at any time, without, however, jeopardising the lawfulness of the processing carried out on the basis of the consent previously given.
WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?
Your personal data is collected, in writing, via the "DS IMOBILIÁRIA" website, guaranteeing, whenever necessary, the prior consent of the holder of the personal data. Some personal data is indispensable for the performance of the contract and, in the event of its absence or insufficiency, the product or service in question cannot be made available.
If the holder of the personal data is not a Client/User of "DS IMOBILIÁRIA", their personal data will only be processed when it is made available, namely by subscribing to newsletters, in which case the rules of this Data Protection Policy will apply.
The personal data collected may be processed by computer and in an automated or non-automated way, guaranteeing in all cases strict compliance with personal data protection legislation, being stored in specific databases created for this purpose and, under no circumstances, will the data collected be used for any purpose other than that for which it was collected or consent was given by the data subject.
WHO ARE THE RECIPIENTS OF PERSONAL DATA?
Without prejudice to the recipients indicated throughout this Data Protection Policy, the personal data of the Customer/User may be communicated for the purpose of complying with legal obligations, namely to police, judicial, tax and regulatory entities.
WHAT ARE THE PURPOSES FOR PROCESSING PERSONAL DATA AND THEIR LEGAL GROUNDS?
In general, the personal data collected is based on and intended for the management of the contractual relationship, the provision of the contracted services, the adaptation of the services to the needs and interests of the Client/User, namely for the purposes of access to specific functionalities of the services, and for information and marketing actions.
In addition, personal data may also be processed for the purposes of complying with legal obligations and for the purposes of investigating, detecting and prosecuting serious crimes.
Without prejudice to the additional information provided at the time of data collection, "DS IMOBILIÁRIA" may also, provided it is legally permissible, use the personal data provided by the holder for other purposes, such as social intervention, sending complaints and suggestions, disseminating institutional information and/or publicising campaigns, promotions, advertising and news about products and/or services, as well as carrying out market research or evaluation surveys.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The length of time for which personal data is stored and retained varies according to the purpose for which the information is processed.
In fact, there are legal requirements that oblige data to be kept for a minimum period of time. Therefore, whenever there is no specific legal requirement, the data will only be stored and kept for the minimum period necessary to fulfil the purposes for which it was collected or subsequently processed, under the terms defined by law.
WHAT ARE YOUR RIGHTS AS A HOLDER?
As holders of personal data, Clients/Users are guaranteed, at any time, the right to access, rectify, update, limit and delete their personal data (except for data that is indispensable for the provision of services by "DS IMOBILIÁRIA" duly identified in the Form as being mandatory or for the fulfilment of legal obligations to which the controller is subject), the right to object to its use for commercial purposes and to withdraw consent, without this compromising the lawfulness of the processing carried out under that consent.
HOW CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, ERASE, OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA, OR WITHDRAW CONSENT?
Without prejudice to the provisions of the RGPD, the holder of personal data may do so directly or by means of a written request to the e-mail address: geral@dsimobiliaria.pt. Such requests will be dealt with as quickly as possible.
You can also use this contact form for any clarification or suggestion about these terms and conditions.
HOW CAN YOU OBJECT TO RECEIVING CONTACTS FOR MARKETING PURPOSES?
DS IMOBILIÁRIA" may promote actions to publicise new products or services to its Clients/Users, namely by telephone, e-mail, SMS or any other electronic communications service, if the holder of the personal data has given their consent.
Before the first promotional message or newsletter is sent, the data subject will be asked for their express consent to send this type of message. This consent will be requested via e-mail and the data subject will only receive messages if they respond positively. If they do not, their data will be deleted.
If the data subject no longer wishes to receive these communications, they can withdraw their consent to the use of their data for marketing purposes at any time. .
HOW CAN YOU COMPLAIN?
Without prejudice to being able to submit complaints directly through the channels made available for this purpose, the Customer/User can complain directly to the Supervisory Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for this purpose.
UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATED TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
"DS IMOBILIÁRIA", as part of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access by these entities to the personal data of Customers/Users. When this happens, appropriate measures are taken to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and contractually safeguarded between DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA and the third party(ies).
Therefore, any subcontracted entity will process the personal data of our Customers/Users in the name and on behalf of DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA, adopting the necessary technical and organisational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorised access and against any other form of unlawful processing.
HOW DO WE USE "COOKIES"”?
When browsing the "DS IMOBILIÁRIA" website, cookies are used which, however, do not collect information that identifies the user. General information is collected, namely how users arrive at and use the sites. The information collected is used for the purposes of monitoring the number of visits and statistical studies, as well as to ensure that the site functions correctly and to facilitate navigation and improve the user experience.
The use of cookies allows the navigation of the website to be constantly optimised in order to provide a high quality experience that surpasses the quality obtained on the user´s previous visit.
HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE "DS IMOBILIÁRIA" PERSONAL DATA PROTECTION POLICY?
DECISÕES E SOLUÇÕES - INTERMEDIÁRIOS DE CRÉDITO, LDA and DECISÕES E SOLUÇÕES - MEDIAÇÃO IMOBILIÁRIA, LDA reserve the right to make readjustments or changes to this Personal Data Protection Policy at any time, and these changes will be duly publicised on the various "DS IMOBILIÁRIA" communication channels.